Trouble Shooting & Emergency Response Support Trouble shooting may be linked to a client's need to get to the bottom of an issue that has been troubling them for some time, or a more reactive situation that may need understanding and sorting out as quickly as possible.
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The former may be linked to a need for a second opinion or third party scrutiny to ensure a particular programme of work (e.g., corrective action programme) is on track and is reasonable in terms of scope and cost to the client. What clients need but do not always get in this situation is access to a true expert that can quickly understand the important issues and come up with an answer, whether that be affirmation that what is being done is appropriate or not. Similar qualities are needed in a reactive emergency response situation (e.g., sudden hazardous material release). |
